As Zeyrek Automotive Service and Spare Parts, we attach great importance to the confidentiality and security of your personal data.

in this context, the benefits of our products and services to our customers and business connections that are associated with all the parties, including service and spare parts automotive Zeyrek any personal data from the personal data protection Act No. 6698 (“KVKK”) in accordance with the processing and preservation is a priority. KVKK that we carry in accordance with the "data Manager" is the title of your personal data are processed for the purposes and with the awareness of this is our responsibility, data gathering methods and the reasons regarding the processing of your personal data with a method of using these rights, the rights of the following we would like to inform you about the procedures and principles with reference.

a. What is Personal Data? Which personal data do we collect?

Personal data, personal information belonging to your identity (first name, last name, Turkish ID number, etc. including address and phone information, vehicle and license plate information, family status information, your IP address, bank account information that can be associated with any information you like nature (“personal data”) and it is a special type of special personal data which racial or ethnic origin, political opinion, philosophical belief, religion, sect, or other beliefs, costume and clothing, Association or trade union membership, health, sexual life, it refers to sensitive qualified personal data such as your data related to criminal convictions and security measures, as well as biometric and genetic data (“Special Qualified Personal Data”). The explanations we make for your Personal Data on this page also include your Special Qualified Personal Data.

in this context as spare parts when necessary and in accordance with kvkk Zeyrek automotive service to our customers, business contacts, employees, employee candidates, our platform (internet / our sites and mobile applications) our users, visitors, sub-contractors and employees of the institution and similar in a working relationship where we were the officials of the personal data that we collect. We may detail the Personal Data we collect as follows:

• id data from our customers, business contacts, employees, employee candidates, our platform (internet / our sites and mobile applications) our users, visitors, sub-contractors, officials and employees of the institution and similar in a working relationship where we were that we collect from the firstName, lastName, T.C. an identity number is data about a person's identity, such as a photocopy of an identity card.< / li>
• contact data of our customers, business contacts, employees, employee candidates, our platform (internet / our sites and mobile applications) our users, visitors and our sub-contractors and the officials and employees of the institution, where we were in similar working relationship we collect from phone number, address, email address, such as IP address to communicate with the person that makes the data.< / li>
• the data that belongs to family members: Relevant legislation and/or the company or person concerned in order to protect the interests of our legal and other employees, employee candidates, and our sub-contractors and employees of the institution and similar in a working relationship where we were we collect from family members and relatives about the officials of the contact data.< / li>
• financial data: data according to the legal relations established with the contact owns a company, our employees, our employee candidates, our clients, our business sub-contractors and the officials and employees of the institution from where we were in a working relationship similar, we will collect the fees, salary information, such as bank account information data.< / li> Personal Data: All kinds of personal data that we collect from our employees, employee candidates, subcontractors and similar employees of the institution with which we have a business relationship, which are the basis for the formation of the personal rights of real people who are in a working relationship with our Company.< / li>
• physical space data security: our customers, business contacts, our, our employees, our employee candidates, visitors and sub-contractors working relationship of the institution and similar in physical space from where we were at the entrance to the officials and employees of the camera in the room records received during the stay, such as security and personal data.< / li>
• communication and complaint management: the data in any claim or complaint against the company, receipt and evaluation processes of our customers, our platform business (internet / our sites and mobile applications) with our users, visitors, sub-contractors and similar working relationship where we were in the personal data is obtained from the officials and employees of the institution.< / li>
• Special Qualified Personal Data: 6 of the KVKK, which we collect from our customers, business contacts, employees, employee candidates, visitors, subcontractors and similar authorized and employees of the institution with which we have a business relationship. the health data specified in the article are data such as biometric data (audio and video recordings), religion and information about the association and trade union to which the member belongs.< / li>
• other information: our customers, business contacts, employees, employee candidates, our platform (internet / mobile sites and apps to our users and sub-contractors and employees of the institution and similar in a working relationship where we were processed for Process Safety technical data that we collect from the officials, purchase information, Cookies and other automated means is that the data is collected by vehicles.< / li>

b. By What Methods and Legal Reasons Do We Collect/Process Your Personal Data?

We collect your Personal Data automatically or by non-automatic means, voice, oral, written or electronic, with the following main purposes and methods and through other channels that may be added to them in the future.

We send your Personal Data to our internet and mobile platforms (internet / mobile sites and applications), Zeyrek Otomotiv Service and Spare Parts on various social media channels. operated on behalf of our social media accounts through the automotive service and spare parts through our call center managed by Zeyrek, e-mail, text messages (“SMS”) or multimedia messages (“MMS”), including communication methods poet, Zeyrek Automotive spare parts and service sales and marketing activities in the context of the contract we signed with your company that you are your person or authority, in particular commercial offers printed and electronic forms, and other documents within the scope of any given customer visits through our business cards, Automotive service and spare parts Zeyrek group companies, business contacts, dealers, and sales channels, manufacturers, or service/product through third parties such as the companies that supply resources such as the registry and the trade through various channels including oral, written, or electronic form provided fully or partially automated, or as part of any data recording system non-automatic with a variety of methods that we collect.

We process your Personal Data that we have collected in accordance with the above methods based on one or more of the following legal reasons:

• Having your explicit consent,
• The provisions of the laws and regulations in force in the Republic of Turkey allow processing,
• When you are unable to disclose your consent due to actual impossibility, it is mandatory for the protection of the life or body integrity of your person or someone else,
• It is necessary for the performance of the contract we have concluded with your party or company,
• It is necessary to process your Personal Data in order to fulfill our legal obligations,
• The fact that your Personal Data has been made public by you,
• Zeyrek Automotive Service and Spare Parts . as necessary for the exercise or protection of our legal or contractual rights,
• That the processing of your Personal Data is necessary for our legitimate interest, provided that it does not harm your fundamental rights and freedoms.< / li>

As Zeyrek Automotive Service and Spare Parts, we keep all the Personal Data we process in accordance with the periods required by the KVKK and other legislation, and in any case, by taking all necessary administrative and technical measures, as long as the above legitimate purposes do not disappear.

c. For What Purposes Do we process Your Personal Data?

We process your Personal Data we collect for the following general purposes according to its nature:

1. fulfillment of the requirement of automotive spare parts and service contracts concluded by Zeyrek in the supply of products and services offered, production, sales, delivery and realization of the installation process, the development of products and services, and for giving them the benefit of the necessary studies and assessments to be done, after-sales maintenance and repair process realization
2. Follow-up and realization of obligations arising from consumer legislation and answering consumer applications
3. Monitoring, evaluating and providing support services for the requests and complaints of related persons such as customers and consumers, consumer satisfaction management and implementation of planning, statistics and satisfaction surveys in this context
4. Conducting quality evaluation and improvement studies in order to provide better and reliable products and services and to ensure sustainability, auditing of suppliers, subcontractors and similar people with whom we have business relationships
5. Zeyrek service and spare parts by automotive advertising and marketing activities for products and services offered by executing promotion, promotion, promotion, offer, event, and similar matters, to be informed about new products and services, the execution of corporate communication activities
6. Conducting marketing and CRM (Customer Relationship Management) studies
7. Corporate communication and organizing other events and invitations in this context and providing information about them, conducting Sunday research studies< / li>
8. the customer links that the improvement of our consumer and business we offer the use of digital platforms in order to deliver efficient and personalized experience to users of the platform and the number of users, type, frequency of visits, behavior, geographical locations, and similar statistics in the derivation of the platform (the internet and mobile site and apps) according to the interests and needs of the users customized content and advertising campaign, presenting the use of cookies for this purpose
9. Zeyrek Automotive Service and Spare Parts . the provision of legal and commercial security of people who are in a business relationship with (administrative operations for communication carried out by our company, the planning of company-owned locations to ensure physical security and control of the partner/customer/supplier (authorized employees or) evaluation and audit processes, legal conformity process.)
10. The exercise of legal rights, the use of information about the transaction history as evidence in case of dispute after the termination of the legal relationship
11. Determination and implementation of commercial, legal and business strategies of Zeyrek Automotive Service and Spare Parts
12. Zeyrek Automotive Service and Spare Parts human resources, execution of accounting/ finance policies
13. Planning, supervision and execution of information security processes
14. domestic and international regulatory compliance, the provision of information requested by public institutions and organizations, the fulfillment of reporting obligations.< / li>

d. Transfer of Personal Data and Processing of Personal Data by Third Parties

The Company may transfer personal data to a third natural or legal person in accordance with the KVKK regulations. In this case, the Company ensures that the third parties it transfers also comply with this Policy. In this context, the necessary protective arrangements are added to the contracts concluded with the third party.

• transfer of personal data your personal data to third parties in Turkey, in exceptional circumstances specified in KVKK Article 5.2 and Article 6.3 explicit consent, or without requiring the explicit consent of the person concerned in other cases be taken by (KVKK Article 5.1 and Article 6.2) can be transferred by the company to third parties in Turkey.< / li>
• transfer of personal data to third parties personal data abroad, without requiring explicit consent in exceptional circumstances specified in KVKK Article 5.2 and Article 6.3 or be taken by the explicit consent of the person concerned in other cases (KVKK Article 5.1 and Article 6.2) can be transferred by the company in favor of third parties. However, in terms of the foreign country to be transferred, the presence of one of the following conditions is required.< / li>
• The fact that the foreign country to which personal data is transferred has the status of countries where adequate protection is provided by the Board
• If the foreign country where the transfer will take place is not included in the Board's list of safe countries, provided that the Company and the Data Controllers in the relevant country have received permission from the Board by making a written commitment that adequate protection will be provided

e. Your Rights and the Procedure for Applying

e.1. Your Rights Regarding Your Personal Data

Zeyrek Automotive Service and Spare Parts . we would like to point out that you have the following rights regarding your data that are being processed within the and its subsidiaries:

1. To learn whether your Personal Data has been processed,
2. If your Personal Data is being processed, obtaining information about them
3. To find out what the purpose of processing your Personal Data is and whether your personal data is used in accordance with its purpose,
4. To find out who, if any, the third parties to whom the data is transferred at home or abroad are and what data is transferred,
5. Requesting correction of the processed Personal Data in case of incomplete or incorrect,
6. In case of correction, deletion or destruction of your personal data, requesting that these transactions be notified to the third parties to whom your Personal Data has been transferred,
7. In case the reasons requiring the processing of your Personal Data disappear or your Personal Data become outdated, to request the deletion or destruction of your processed Personal Data,
8. To object to the occurrence of a result against you by analyzing your processed Personal Data exclusively through automated systems,
9. If you are harmed due to the unlawful processing of your Personal Data, you have the right to request compensation for the damage.< / li>

e.2. Reference

By filling in the application form linked below for your requests regarding your Personal Data:

1. By delivering to the consultation office at our company address in the Data Controller Credentials field or by notarizing to the same address,
2. It can be done via registered electronic mail.< / li>

Zeyrek Automotive Service and Spare Parts will finalize the requests addressed to it as soon as possible and free of charge within 30 (thirty) days at the latest, depending on the nature of the request. In the event that a cost arises due to the fulfillment of your requests, we may only charge you the fees in the tariff determined by the Personal Data Protection Board.

As a result of requests for Zeyrek Automotive Service and Spare Parts, we may accept the requests or reject them by explaining the reason and we may forward this response in writing or electronically to the person who made the request. If the request is accepted, we, as Zeyrek Otomotiv Service and Spare Parts, are obliged to fulfill the requirements of the request immediately.

e.3. Complaint

Zeyrek Zeyrek that are related to automotive service automotive and spare parts service and spare parts be rejected by claims, and is not satisfied with the answer given by Zeyrek automotive service and spare parts if the answer is given, or, if not reported to you from the date the answer was 30 (thirty) days and reply in the absence of 30 (thirty) days from the end of the period within 30 days, you can make a complaint to the personal data protection board.

f. Data Controller Credentials

The expression Zeyrek Automotive Service and Spare Parts used in this text is arranged for the Zeyrek Automotive Service and Spare Parts subsidiary established in Turkey and given below, and is addressed to the data related persons of which the following company is responsible for the data:

 

Zeyrek Automotive Service and Spare Parts

Address: Acısu, Sapanca Yolu Cd., 41320 Kartepe/Kocaeli

Phone: +90 538 924 41 78

Email: info@zeyrekotomotiv.com

 

Application Form within the Scope of KVKK

Personal data owners defined as the relevant person in the Personal Data Protection Law No. 6698 (“KVK Law”) (“Hereinafter referred to as the “Applicant”) have been granted the right to make certain requests regarding the processing of their personal data in Article 11 of the KVK Law. In accordance with the first paragraph of Article 13 of the KVK Law; applications to be made to our Company, which is the data controller, regarding these rights must be submitted to us personally, in writing in Turkish and by the following methods determined by the Personal Data Protection Board (“Board”).

Below, information is provided on how the written applications will be delivered to us.

Communiqué on the Procedures and Principles of Application to the Data Controller (R. dated 10/03/2018 and numbered 30356.G.), it is mandatory to have the following information in the applications.

Information to be Filled in During the Application:

• Name, surname and signature if the application is written,
• T for citizens of the Republic of Turkey.C. identification number, nationality for foreigners, passport number or identification number, if any,
• The address of the place of residence or workplace based on the notification,
• If any, the notification is based on the e-mail address, phone and fax number,
• Subject of request

In addition, information and documents related to the subject are added to the application.

If you want to make an application about your personal data, the following application form must be filled in completely.This application form has been prepared in order to determine your relationship with our Company, to determine your personal data processed by our Company in full, if any, and to respond to your relevant application correctly and within the legal time limit. In order to eliminate the legal risks that may arise from the illegal and unfair sharing of data and, in particular, to ensure the security of your personal data, our Company provides October documents and information (a copy of a birth certificate or driver's license, etc.) for identification and authorization.) reserves the right to request. In case the information regarding your requests that you submit within the scope of the form is not correct and up-to-date or an unauthorized application is made, our Company does not accept liability due to such incorrect information or unauthorized application-based requests.

In accordance with paragraph 2 of Article 13 of the KVK Law, your applications submitted to us will be answered free of charge in writing no later than thirty days from the date of receipt of your request, depending on the nature of the request.